Refund policy
PhD Fishing Refund & Returns Policy
Last updated: 08/09/2026
PhD Fishing Pty Ltd wants customers to be happy with their purchase. This policy explains how we handle refunds, returns, faulty products and cancellations.
1. Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law.
2. Faulty, damaged or incorrect products
If you receive a product that is faulty, damaged, significantly different from its description, or different from what you ordered, please contact us as soon as reasonably possible at phdfishinglures@gmail.com.
Please include your order number and, where practical, photographs showing the issue so we can resolve the matter quickly.
Do not dispose of the product unless we ask you to do so.
Depending on the circumstances and your rights under Australian Consumer Law, the appropriate remedy may include a replacement, refund or other remedy.
3. Major and minor problems
Where a product has a major problem under Australian Consumer Law, you may be entitled to choose a refund or replacement.
For a minor problem, we are entitled to provide an appropriate remedy within a reasonable time. For products such as fishing lures and accessories, this will generally involve replacement or refund where appropriate.
Consumer guarantees may not apply where damage has been caused by misuse, abnormal use, accidental damage, incorrect modification or normal wear and tear rather than a fault with the product.
4. Change of mind
PhD Fishing is not required to provide a refund or exchange simply because you change your mind, order the wrong product or colour, or later decide you no longer want the item.
However, you are welcome to contact us and we may agree to an exchange, store credit or other solution at our discretion where the product is unused and in original condition.
Any discretionary change-of-mind return must be approved by PhD Fishing before the product is returned.
5. Sale, promotional and limited-release products
Products purchased during a sale, promotion, PhD Vault release, Members Club release or other limited release have the same rights under Australian Consumer Law as other products.
Change-of-mind returns are not guaranteed for these products unless expressly stated otherwise.
6. Returning a product
Before returning any product, please email phdfishinglures@gmail.com with:
- your name;
- order number;
- the product concerned; and
- a brief description of the issue.
We will provide return instructions where a return is required.
Please do not send products to an address obtained from an old order, website listing or other source without first contacting us, as our return location may change.
7. Return shipping costs
Where a product is confirmed to have a fault or other problem covered by Australian Consumer Law, we will cover or reimburse reasonable return shipping costs where required by law.
For any discretionary change-of-mind return approved by PhD Fishing, the customer will normally be responsible for return shipping costs unless we agree otherwise.
8. Pre-orders
If you have placed a partially paid pre-order that has not yet been fulfilled, you may request cancellation in accordance with the applicable pre-order or purchase-option terms.
Once a pre-order has been fulfilled, normal refund and return rights apply.
Delays to an estimated pre-order availability date do not remove any rights you may have under Australian Consumer Law.
9. PhD Members Club memberships
Cancelling a PhD Members Club membership stops future renewal charges.
Cancellation does not automatically refund a membership payment that has already been processed simply because you have changed your mind or no longer wish to continue the membership.
Refunds will still be provided where required by law, and PhD Fishing may consider other circumstances at its discretion.
Please refer to the PhD Members Club Subscription Terms for membership-specific conditions.
10. Gift cards
Gift cards are generally not refundable or redeemable for cash except where required by law.
11. Approved refunds
Where a monetary refund is approved, it will normally be returned to the original payment method used for the purchase.
After we process a refund, the time taken for the funds to appear may depend on your bank, card issuer or payment provider.
12. Contact
For all refund, return or product enquiries:
PhD Fishing Pty Ltd
ABN: 56 689 218 531
Email: phdfishinglures@gmail.com